Refund Policy

Effective Date: August 1st, 2024

At The One Pickleball Glove, we strive to provide our customers with high-quality products and a hassle-free shopping experience. If for any reason you are not satisfied with your purchase, we offer a refund policy under the following conditions:

Refund Eligibility

Customers are eligible for a refund under the following circumstances:

• Defective Product: If the product received is defective or damaged upon arrival.
• Wrong Item Received: If the customer receives an incorrect product that was not ordered.

Time Limit

Refund requests must be made within 30 days from the date of purchase. Refund requests made after this period may not be eligible for consideration.

Refund Process

To request a refund, please send an email to info@theonepickleballglove.com with the following details:

• Your order number
• The reason for your refund request
• Any supporting documentation (e.g., photos of the defective product or wrong item received)

Our customer service team will review your request and respond within 2-3 business days with further instructions.

Refund Methods

Refunds will be issued using the original payment method or, if preferred, as store credit. Customers may specify their preferred refund method when submitting their request.

Exclusions

At this time, there are no exclusions for refund eligibility. All products, including sale items, are eligible for a refund as long as they meet the above conditions.

Shipping Costs

Customers are responsible for the shipping costs of returning the product unless:

• The product is defective
• The wrong item was sent out

In these cases, The One Pickleball Glove will cover the return shipping costs.

Please contact us if you have any questions regarding our refund policy or need further assistance. We are here to ensure you have a positive experience with The One Pickleball Glove.